Privacy Policy

Your privacy is very important to us and we want to make your experience on the Internet as enjoyable and rewarding as possible. This Privacy Policy describes how TCAST collects information from users of TCAST services (the "Services") and visitors to TCASTCOM.COM, how we use the information we collect, and the choices available to you regarding the collection and use of such information. Please read this Privacy Policy carefully. This policy is effective July 1, 2009.

Collection and Use of Information

Visitors to our website are asked to provide certain information when they attempt to pre-qualify for our Services, such as telephone number and address. In combination, your address and telephone number are the only sources to help us determine the type of service we can provide to you because internet technology can be distance-sensitive and location-dependent. Users are also asked to provide certain information when they sign up for our Services, such as name, address, telephone number, billing information (such as a credit card number) and email address. The personal information collected from a user (either on the phone or over the internet) during the registration process is used to manage each user's account (such as billing and collections) to complete the ordering process and to provide our Services.

TCAST may use this information to contact you in a number of ways. We may send you offers through email, phone or regular mail for TCAST products and services, or offers on behalf of selected affiliates. You may exercise your options to not receive any promotional marketing offers via email through the means provided in the email or by calling (800) 759-8227. In such cases, customers will continue to receive administrative emails from TCAST. TCAST may also contact users to request additional information and feedback. In addition, TCAST purchases services from third parties and may need to provide information to those third parties in order to provide Services.

TCAST may also automatically collect and analyze information regarding the use of TCAST's services and web site activities. Information collected may include, but is not limited to, web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system. For example, we automatically record your IP address so we can establish a broad understanding of site traffic patterns. This information is logged to help diagnose technical problems, administer the site, and improve the quality and types of service delivered. TCAST may also collect, track and analyze information that does not personally identify a user in aggregate form. This aggregate data will be used at TCAST's discretion and may be shared with third parties, but with no personally identifiable information attached.

TCAST may employ companies and people to perform tasks on its behalf, and will need to share personal information with these third parties to do so. These third parties do not receive any right to use such personal information beyond what is necessary to perform these tasks. TCAST may release or exchange personal information if required to do so, to comply with applicable laws, or to enforce its rights or agreements, or prevent fraud, or reduce credit risk. For more information, see our Special Cases section below.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. Our customer agreements for the purchase of our internet services require users to warrant that they are 18 years or older.

Voluntary Surveys

We may periodically conduct both business and individual surveys. We encourage users to participate in these voluntary surveys because they provide us with important information that helps us to improve the types of services we offer and the manner in which we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third-party.

We may take the information we receive from individuals responding to our surveys and combine (or aggregate) it with the responses of other users to create broader, generic responses to the survey questions (such as gender, age, residence, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products.

Special Cases

It is TCAST's policy not to use or share the personal information in ways unrelated to the ones described above without providing an opportunity to opt out or otherwise prohibit such unrelated use. However, TCAST may disclose personal information or information regarding use of its Services, if, for any reason and in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, regulations or other legal requests for such information; to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Acceptable Use Policy or other policies; to operate the Services properly; or to protect TCAST, our Services, our employees, or our users.

Your California Privacy Rights

You may obtain information on TCAST's Privacy Policy with respect to TCAST's use of personal information by submitting requests to:

TCAST Communications
Legal Department
25115 Avenue Stanford, Suite B-210
Valencia, CA  91355

Third Party Sites

TCAST's web site may contain links to third party web sites not associated with TCAST. TCAST is not responsible for the privacy practices or content of such sites. Users will need to review the policy statements of these web sites to understand their privacy policies.

Revisions to This Policy

TCAST reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Any revision, amendment, or modification will be posted on our web site: www.TCASTCOM.com.