Pursuant to the Federal Communications Commission's enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, TCAST Communications (hereafter "TCAST") policies regarding network management practices, performance characteristics, and commercial terms are provided so that TCAST's current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by TCAST and the extent TCAST's network management practices may affect those services.

Network Practices

Congestion Management

TCAST manages its network with one goal: to deliver the best possible broadband Internet experience to all of its customers. 

The technique is "protocol-agnostic," which means that the system does not manage congestion based on the applications being used by customers. It is also content neutral, so it does not depend on the type of content that is generating traffic congestion. Said another way, customer traffic is congestion-managed not based on the applications or content being used, but based on current bandwidth product the customer purchases.

Application-Specific Behavior

TCAST does not make use of any application-specific network management practices. TCAST does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications.

Device Attachment Rules

In order for a device to be approved for use in connection with the TCAST network, the device must conform to publicly available industry standards and be non-harmful to the TCAST network.

Security

TCAST offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. TCAST uses industry standard tools and best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful on-line content and activities. In the instances where these tools and policies identify on-line content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.

Performance Characteristics

Service Description

The advertised speed of TCAST's Internet service is the maximum speed achievable with the technology utilized by TCAST. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of TCAST's Internet service offerings, including, but not limited to: the end user's computer, modem or router, activity during peak usage periods, and other Internet traffic.

The actual speeds achieved with TCAST's dedicated Internet service offering make TCAST's Internet service suitable for real-time applications, such as Voice over Internet Protocol ("VoIP").

Impact of Specialized Services

TCAST does not offer any specialized services.

Commercial Terms

Pricing

In order to meet the usage and budgetary needs of all our customers, TCAST offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and A'la carte alternatives.

To see TCAST's current promotions and pricing on broadband Internet access service, please visit our website http://www.tcastcom.com or call 1-800-759-8227.

TCAST's Internet service is priced on a flat-fee basis (plus taxes). TCAST does not charge end users a usage-based fee for Internet service. For additional information on TCAST's fee schedule for additional network services, visit the TCAST website at http://www.tcastcom.com.

Privacy Policies

TCAST affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, TCAST reserves the right to monitor bandwidth, usage, transmissions and content for purpose of protecting the integrity of the network and TCAST's Internet access service through reasonable network management practices.

TCAST may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. TCAST may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connection with uploading, downloading or streaming data to and from the Internet.

Network traffic, activity, performance information, and equipment information monitored or collected by TCAST is done fort he sole purpose of reasonable network management purposes.

TCAST is required to comply with relevant laws, regulations and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if TCAST determines, in its sole discretion, that such a disclosure is necessary or required. TCAST may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers.

The TCAST network management practices as discussed herein are intended solely to provide the best on-line experience possible for our customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful on-line content and activities. TCAST's network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. For more information on TCAST privacy policies, please see our Privacy Policy page.

Contact Us

If you have questions regardng TCAST's Network Management Practices Policy or would like to file a complaint with TCAST regarding its network management practices, please contact TCAST at: 

TCAST Communications, Inc.

25115 Avenue Stanford, Suite B-210

Valencia, California 91355

Voice: (661) 253-5030

Fax: (661) 253-5036

Contact TCAST Here

Further, if you believe that TCAST is in violation of the FCC's Open Internet Rules, you may file either an informal or formal complaint with the FCC.

http://esupport.fcc.gov/complaints.htm

Additional Disclaimers

The Open Internet Rules, as adopted, and TCAST's Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accomodates the legititmate interests of TCAST, rights holders, and end users.

Furthermore, the Open Internet Rules, as adopted, and TCAST's Network Management Practices Policy do not prohibit TCAST from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.

For additional information, please review TCAST's Acceptable Use Policy on TCAST's website or by clicking here.