Customer Care

When you call TCAST Customer Care, you speak directly to our representatives - not to automated prompts or recordings. Our highly trained professionals provide exceptional customer support and deliver one of the highest levels of first-call resolution in the industry.

Building Customer Relationships with Superior Support

TCAST's knowledgeable account specialists:

• Strive to answer your calls within 20 seconds
• Aim to resolve your issues in a single call
• Answer billing inquiries and perform invoice reviews
• Process service order requests
• Provide up-to-date product information
• Perform online customer support tutorials

For product information or assistance:

sales@tcastcom.com

For customer care:

cs@tcastcom.com

For CSR or LSR requests:

clec@tcastcom.com